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Frequently
asked questions

Read our frequently asked questions below to learn more about our warm, welcoming community space. Come as you are, messy bun, toddler tantrums, sleepy baby and all. We understand. You’re among friends here.

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General questions

What is Boffy’s Play Café?
We’re cosy and inviting play café designed for adults, babies, toddlers, and young children. We offer beautifully curated play areas, great coffee, a delicious café menu, and relaxed sessions for families to enjoy together. Our aim is to provide an enjoyable experience for both adults and children.

 

What ages is the play area suitable for?
Our play café is perfect for:

  • Babies (0–18 months)

  • Young children (up to approx. 6 years)

 

Older siblings are welcome but must be mindful of smaller children.

 

Do adults need to stay during the session?
Yes. All children must be supervised by a responsible adult at all times.

 

What are your opening days and times?
We run three 90-minute sessions per day, five days a week. We are open on Saturday mornings for sessions and for parties in the afternoon. Please check here for the current session schedule.

Where can I park? 

Unfortunately we don't have parking at Boffy's. however, there is plenty of free parking close by in Pocklington and at West Green Car Park.

 

Bookings & payments


Do I need to book in advance?
Yes, sessions often fill up, so booking in advance is recommended. Walk-ins are welcome if space is available.

 

Can I change or cancel my booking?
We operate a no-refund and no-reschedule policy witch acceptations when stated otherwise.

How long are the sessions?
Each session lasts 90 minutes and parties are 2 hours long with time for setting up beforehand.

 

Can I arrive late?
Yes, but your session will still end at the scheduled time.

 

On the day


Do you allow prams or buggies inside?
Yes, we have a designated buggy parking area. If the buggy park is full, you are able to leave it by the side of your table.

 

Do children need to wear socks?
Yes, for hygiene and safety, socks must be worn in the play area by adults and children.

 

Can I bring my own food or drink?
No, sorry, only food and drink purchased at Boffy's Play Café may be consumed on site. (Allergy exceptions can be considered, please speak to a member of staff.)

Do you cater for allergies?
Yes, we provide allergen information for all menu items. Please notify staff of any allergies before ordering.

 

Do you have highchairs?
Yes, highchairs are available on a first-come, first-served basis.

 

Food & drink


What kind of food and drink do you offer?

Our food and drinks menu includes: 

  • Speciality coffees

  • Matcha, hot chocolate, iced drinks, kids drinks

  • Toasties, sandwiches, kids lunches

  • Pastries, cakes, snacks

 

You can see our full food and drinks menu here. 

Can I order during the session?
Yes, you can order food and drinks throughout your visit.

 

Safety & cleanliness


Is the play area cleaned between sessions?
Yes, we clean and reset the play area, dining area, and bathrooms between every session.

 

What happens if my child gets sick during the session?
Please let us know immediately. We may ask you to leave early to protect the wellbeing of other families.

 

Parties & events


Do you host birthday parties?
Yes, we offer party packages and private hire options. See our Party page for details.

How far in advance should I book a party?
We recommend booking at least 4–6 weeks ahead to secure your preferred date.

Do you allow outside catering for parties?
Only birthday cake or allergy-safe food approved in advance.

 

Contact & other questions

How do I contact you?
You can find out how to contact us by phone or through our enquiry form here.  You can aslo send us a direct message via Facebook or Instagram.

What to expect on your first visit

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We know visiting a new play café with little ones can feel exciting, and sometimes a bit overwhelming! So here’s everything you need to know to make your first visit smooth, easy, and enjoyable.

 

When you arrive

  • Our friendly team will greet you at the counter.

  • We’ll confirm your booking and show you where everything is.

  • You can leave prams in our designated buggy parking area.

  • Highchairs are available if needed.

The play area

 

Our play zones are carefully designed for Baby Boffy’s and Bigger Boffy’s.


Expect a calm, beautiful environment full of:

  • Imaginative play stations

  • Montessori-inspired toys

  • Sensory areas

  • Mini role-play setups


We reset and clean the play space between every session, so it always feels fresh.

Food and drink

 

We serve:

  • Speciality barista coffee

  • Hot chocolate, matcha & iced drinks

  • Kids drinks & babycinos

  • Fresh sandwiches, toasties & snacks

  • Cakes & pastries


You can order at any time during your session.

Safety & comfort

  • Socks must be worn in the play area.

  • Food and drinks stay on café tables (not inside the play zones).

  • Please supervise your child at all times.

  • Let us know if you need help, we’re always close by.

 

Session timing

 

Your booking gives you 90 minutes to:

  • Play

  • Eat

  • Socialise

  • Relax

 

We’ll give a gentle reminder before the session ends.

 

Facilities

 

We provide:​​

  • Clean toilet and baby-changing room

  • Free drinking water

Need anything?

 

We love supporting families. If you're:​

  • Breastfeeding

  • Bottle feeding

  • Introducing solids

  • Managing allergies

  • Parenting multiple children


Just let us know, we’ll always help however we can.
 

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